Sarah
　 On 10 July, we received your consignment of 40 cardboard cartons 　of steel screws.
　
　 We regret to inform you that 10 cartons were delivered damaged 　and the contents had spilled, leading to some losses.
　
　 We accept that the damage was not your fault but feel that we 　must modify our packing requirements to avoid future losses.
　
　 We require that future packing be in wooden boxes of 20 kilos net,　each wooden box containing 40 cardboard packs of 500 grams net.
　
　 Please let us know whether these specifications can be met by you 　and whether they will lead to an increase in your prices.
　
　 We look forward to your early confirmation.
　
　Brave